SkinCeuticals Reviews

I purchased multiple products from Skinceuticals and decided to return one of them because it wasn't great. I returned the product over two months ago and have been waiting for my refund. I have called the customer service number no less than 12 times. I have chatted with their online support no less than 10 times and NO one can follow through what they say they're going to do. It has been incredibly frustrating. SO, you should know that even though the products might be great on some level, their customer service is horrific.

Way too over priced, and even worse on Amazon. There are plenty of alternative companies out there that want to help you on your skincare journey, not rob you. Look elsewhere for both quality and affordability.

I had one horrific experience in early 2020, that went on for months trying to get my money back for a duplicate shipment caused by Skinceuticals' switching from no backorder system to having one--in the middle of my ordering process. COVID delayed response times from cust. Support, but when I was contacted, no one was the least bit customer centric. Several months after getting my money back, I was willing to give them another try. What a mistake! I could not get the order placed because their defective "fraud protection partner" couldn't verify my information on either of two credit cards--one of which was good enough for the initial order in my first experience with ordering. They basically told me to shop elsewhere--no concern at all. I am completely writing Skinceuticals off. Customer Service is Atrocious and offensive!